Owner Listing Policy
Effective draft version: 2026-10-15-draft
Additional conditions for owners advertising vehicles and travel services on RentHubMP.lk.
Authority and condition
You must own the vehicle or have valid permission to offer it for rent or hire. Provide truthful model, year, photos, number, location, capacity, features and working condition, together with permits, inspection or hire insurance where required.
Accurate rental offers
Every listing must describe hire or tour services, not a vehicle sale. Show the rental unit and any limits, driver charges, waiting time, fuel, taxes, deposits or extra-distance charges. Do not use misleading prices or stock images of a different vehicle.
Booking responsibilities
Check availability before approving a booking. Contact the renter about safe handover, pickup time, identification requirements and return arrangements. Only mark a booking confirmed when you can honour it; manual booking entries must correspond to real arrangements.
Airport and wedding services
Enable these services only for suitable vehicles and disclose driver availability, passenger and luggage limits, waiting charges, decoration arrangements and other inclusions before confirming.
Safari and experience services
Describe park/area, vehicle type, tour length, pickup point, whether guide or experienced driver is included, tickets, fuel and other inclusions/exclusions. Never guarantee wildlife sightings or offer unlawful or harmful animal interactions.
Cancellations and complaints
Communicate promptly if unavailable, propose a fair resolution and comply with applicable consumer protections and commitments you made. Keep booking/customer personal data confidential and use it only for the agreed service.
Monitoring and enforcement
RentHubMP may hide or suspend inaccurate, unsafe or illegal advertisements, subject to a fair process where appropriate. Owners remain responsible for complying with applicable Sri Lankan law.