Booking & Cancellation Policy
Effective draft version: 2026-10-15-draft
Please review how booking requests, confirmations, cancellations, refunds and disputes work.
Request versus confirmation
Sending a booking request does not reserve the vehicle by itself. Only the owner’s acceptance or confirmation confirms a hire. An owner may add a genuine manual booking for previously agreed dates.
Confirm important details
Before payment or handover, verify start/end dates, pickup and return location, number of passengers, vehicle, driver arrangement, licence requirements, rental rate, deposit and additional charges.
Cancellation before pickup
Customers should contact the vehicle owner immediately. Applicable cancellation fees and refunds depend on the disclosed owner agreement, any payment processor rules and legal consumer rights. Do not assume that every booking has free cancellation.
Owner cancellation or no-show
If an owner cancels, cannot supply the agreed vehicle or fails to appear, the parties should document the issue and agree a lawful refund or alternative arrangement. RentHubMP may help relay complaints but cannot promise a refund of money it did not handle.
Airport, wedding and tour bookings
Confirm waiting times, weather/park restrictions, driver/guide, event timing, park tickets, fuel and any non-refundable third-party costs ahead of time. Safety restrictions and lawful park closures must be respected.
Deposits, damage and disputes
Security deposits, damage assessments, extensions and late returns should be agreed in writing before handover. Keep proof of payment, booking confirmation and communication. Contact renthubmp@gmail.com for platform complaints.
No exclusion of statutory rights
This policy does not displace mandatory Sri Lankan consumer law or other applicable protections. The displayed provider terms cannot override rights that law makes non-waivable.